Customer relationship management and full customer service suite

Privacy policy

The Operator - DOMENY.TV MSERWIS Sp. z o.o., based at Stacyjna 1/63, 53-613 Wrocław, Poland, entered into National Court Register under number KRS 0001090436, EUVAT 8971849179, REGON 368943222.

The Websites/Sites - all the websites which belong to the Operator and enable clients to place orders regarding services provided directly or indirectly by the Operator.

Personal Information

The Operator processes users' personal information in accordance with the Personal Data Protection Act of 29 August 1997. In order to protect personal data against accidental or unlawful destruction, loss, alteration, or against unauthorized disclosure and access, the Operator adopts technical and organizational security measures.

When you submit your personal information, the Operator normally uses it to prepare an offer, provide services and maintain contact with people interested in the Operator's offer as well as with the Operator's customers. We can store and process personal data in order to better understand the needs of those interested in the offer and our customers, as well as to be able to improve our products and services.

The Operator's sites operate not to collect personal information, except for the cases when the visitors themselves agree on it (e.g., when completing the registration form, or signing up for the newsletter), or when it is permitted by the personal data collection regulations.

The Operator shall respond to all justified requests to access the personal information and correct or delete any inaccuracies in such information. Any registered user of the website can access and update their personal information after they have authenticated themselves to the website.

The Operator does not sell or otherwise does not share the customers' personal information with third parties, with the following exceptions, and only if necessary:

  • in order to prepare the offer, for services execution and delivery,
  • in order to achieve an additional goal which is directly related to the purpose for which the personal information was originally submitted,
  • for legal reasons, or when required by the competent governmental or judicial authorities,
  • to prevent fraud or other illegal activities.

Detailed information on the rules applicable to personal data sharing related to the services that we provide is available in the Terms and Conditions.

Non-Personal Information

When you browse our websites, the Operator may automatically collect non-personal information sent by your browser (e.g., the type of Internet browser used to access our website and the operating system, the address of a referring website, number of visitors, average time spent on the site, the sequence of pages viewed). The Operator can use this data and share it with third parties in order to generate statistical data that does not allow the identification of the person who supplied particular information, so to improve the performance and contents of our sites.

Links to other websites

The Operator's sites may feature links to other websites operated by external parties. You should familiarize yourself with the relevant policies of those sites.

Unsolicited messages

The Operator reserves the right to send unsolicited, unannounced messages to people whose contact details have been collected and who have expressed their consent.

The term 'unsolicited messages' applies to messages containing information directly related to services provided by the Operator and services provided by the Operator's partners. Messages may contain information about services used by the client (such as payment details, subscription end dates, use of services), as well as marketing information about other services (such as promotions, special offers, new services on offer).

The Operator normally sends messages once a month on average. In exceptional cases (e.g., notification of major changes to the service) messages may be sent more often. Each recipient of the said messages may at any time revoke a previously given consent to receiving them.

Cookie Policy

The Operator's sites use cookies. Cookie files are IT data, text files in particular, which are stored on the user's computer and intended for the use of the Operator's Sites. Cookies typically contain the website's name from which they are sent, storage time on the user's computer and a unique number.

Cookies are used to:
a) customize the web content of the Operator's Sites to the preferences of the user and optimize the use of the Operator's Sites, for example in order to identify the user's device and to display pages tailored to their individual needs;
b) collect data to generate statistics about visitors and how they use the Operator's Sites, which enables us to improve them continuously;
c) maintain the user's session after logging into the Site, which facilitates its use by not having to log in again with every new activity.

The Websites use two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the user's computer until the user logs out, leaves the website or disables the software (a web browser). Permanent cookies are stored in the terminal equipment of the user for the time specified in the cookie parameters or until their removal by the user.

Cookies may be installed in the terminal equipment of the Websites' user, as well as used by advertisers and partners cooperating with the Operator.

Please note that most web browsers by default allow cookie installation and storage, also by our Sites, in the terminal equipment of the user. These settings can be modified in such a way as to block the automatic handling of cookies or to notify the user every time cookies are installed on the user's equipment. Changing of the cookie settings in the most popular web browsers:

Please note that enabling cookies is required to use some of the features of these sites.